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Recommended WiFi Set-Up for On Cue

We recommend using the Ubiquiti Nanostation router to establish a WiFi network in your restaurants. If you're planning on using guest pagers with your system, it’s also important there is space next to or nearby your router for a transmitter, and it's nearby the iPad running On Cue as well.  Learn more about router to iPad proximity recommendations.

If you're using an Apple Airport Extreme router and need help setting it up, please see this article for guidance.

 

To connect your transmitter, hard wire an Ethernet connection from the router to a compatible LRS "Freedom" Transmitter that is set in the "TX-TX" mode.  It's important that the router is set-up and working before the LRS transmitter is connected to it.  Only then will the transmitter properly connect with the router appropriately and thereby be connected to the same LAN with the iPad using On Cue.  

To pair the On Cue for Restaurants app with a compatible LRS transmitter, within the app go to "Settings" and "Devices".  The Devices area will automatically search for transmitters that also reside on the same network.  When the transmitter is found, connect it with the application.  Once that's completed, paging may be done directly from within the app.   

 

Note: if your iPad was previously connected to another WiFi network at the location, it's important you Forget the network as iPads tend to switch to previous networks from time to time.

If more than one WiFi connection is available, iPads can sometimes "jump networks" and connect to a different network. You can prevent this by going to the iPad Settings>WiFi and enabling the Ask to Join Networks option. This will prompt a question requesting permission to join a different network before actually doing so. If the question comes up, deny permission to prevent interruptions to transmitter connectivity or syncing.  

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