If NONE of your Table Tracker Units VIBRATE and do NOT show up on the Orders List within the software, there may be hardware offline. Please do the following:
- Check that the RXZ (USB stick) is still connected to the PC.
- If it is not, locate it and attach it via the USB port on the PC.
- Check each Znode to ensure that it is online.
- To check the Znode, you will need to locate it at your site (they are typically installed side by side underneath the counter nearest to the PC).
- Make sure that the LED on each Znode is blinking GREEN. If the LED is purple or blue, wait 5 minutes and it should connect with the network on its own and begin to blink green.
- If the Znode does NOT blink green after 5 minutes, unplug it, wait 5 seconds and then plug it back in. (This step can be tried more than once.)
- If the Znode LED is solid RED:
- Use the Table Tracker software to “Associate” the Znodes to the network by following these steps:
- Go into CONFIG and go to Devices
- To put the software into Associate Mode, choose the option to Click Here at the top
- Unplug ALL Znodes
- After all Znodes are unplugged, click Next in the pop up
- For ALL Znodes, do the following one Znode at a time:
- Plug in the Znode
- Press the reset button and hold for 5 seconds (LED will be red)
- Once the reset button is released, press again just once quickly (LED goes blue then blinks green)
- If the LED does not begin to blink green, just press the reset button once again and check
- If the LED still does not begin to blink green, press the reset button once again and check (you can do this step more than once)
- Once the LED begins to blink green, move to the next Znode and do the same for each until they are all done
- Once the software has each Znode associated to the network, the serial numbers will appear in the pop up box for each Znode associated
- Click OK when done and you should see all Znodes for your location listed in the Devices list
- Test 3-5 Table Trackers to ensure that they Start, Read a table, and Clear
- If both/all Znodes are online, please see details to check the RXZ (USB Stick)