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Alert Notifications

Alert Notifications send an SMS to an Alert Recipient based on Target Delivery Time thresholds. Receive alerts when orders aren’t delivered in a timely manner, or when your performance metrics are dipping below expectations. 

To deliver alert notifications to an LRS pager, connect an LRS Transmitter on the same network as your Table Tracker system and add the pager number to the alert recipient in the Table Tracker application.

To deliver alert notifications via SMS, sign-up for a Table Tracker Alert package with your LRS representative and download the latest Table Tracker iOS app (version 3.1.0 or above) to turn them on.  Table Tracker SMS packages include:

  • Advanced at $19.99/mo per location for up to 1000 monthly alerts to an unlimited number of recipients
  • Pro at $49.99/mo per location for unlimited monthly alerts to an unlimited number of recipients

Setting up Alerts and Recipients is easy, just follow these steps:   

Set up Alert Recipients with a cell phone number to receive SMS notifications when set thresholds are reached. To set up Notifications navigate to the Preferences screen. There are three types of notifications you may set:

Minutes Past Target Delivery Time Goal

Setting for the number of minutes past the Target Delivery Time when an alert is delivered. Every order exceeding its goal plus the alert time will issue an alert. For example, if Target Delivery Time is set at 7 minutes, and Minutes past Target delivery Time is set at 3 minutes, orders reaching 10 minutes will push a notification to listed recipients selected to receive this alert. Notification text reads: "TT Alert: Order [#] at table [#] is [#] minute(s) past Target Delivery Time goal at [location], Account [Account]"

 

Percentage of Target Delivery Times Missed

Setting for percent of orders that pass the Target Delivery Time when an alert will be issued. If the set percentage of orders started throughout the day exceed the Target Delivery Time goal, an alert will be issued. For example, if Percent of Delivery Times Missed is 20%, at the point when 20% of all orders started that day exceed the Target Delivery Time, a notification is sent to the listed recipients selected to receive this alert. Notification text reads: "TT Alert: [#] percent of orders are past the Target Delivery Time goal at [location], Account [Account]"

 

Number of Target Delivery Time Goal

Setting for the total number of orders that exceed the Target Delivery Time before an alert is delivered. For example, if Number of Target Delivery Time is set to 5 orders, when 5 orders started that day exceed the Target delivery Time, a notification to sent to the listed recipients selected to receive this alert. Notification text reads: "TT Alert: [#] orders have exceeded the Target Delivery Time goal at [location], Account [Account]"

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