Processing personal data in a secure, fair, and transparent way is extremely important to us at Long Range Solutions (LRS). As part of this effort, we process personal data in accordance with the EU’s General Data Protection Regulation (“GDPR”) and have recently updated this document to comply with the GDPR.
Long Range Systems is a leading developer and provider of messaging devices, guest and staff management applications, and customer location solutions for service-based businesses. In regard to processing customer personal data, LRS’s products and services consist primarily of obtaining information from our customer's patrons in order to notify them when their requested service (be it a table at a restaurant, next to see a specialist in a medical office, or notifying drivers where to pick-up goods within a distribution center) is ready for them. The nature of any additional information collected and processed falls to LRS' customer's discretion.
Below is a list of LRS products or services that have the means to collect personal data, how that data is managed, automatically cleared, or how it may be manually cleared upon request to comply with applicable data protection laws.
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Product
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Data Collected
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Data Management Procedures
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LRS Connect
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LRS Connect is the cloud portal that holds customer staff account information including customer users, permissions, reporting, and SMS texting or emailing. LRS Connect also facilitates the SMS texting to end-customers on behalf of other LRS applications.
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LRS customer can manage their staff user data in LRS Connect cloud by:
1. Customer staff user self-deletes their record in LRS Connect upon logging into their account. If Account Owner, they must first pass Account Ownership status to a new user already present within the account.
2. Customer staff user requests LRS to remove their staff user account on their behalf. If staff user is the Account Owner (aka customer admin), they can select a new staff user already present within the Account to pass ownership status to. Then, they can request LRS to remove themselves an Account user.
LRS customer can manage their end-customer data in LRS Connect cloud by:
1. If customer has Internet connected their LRS application or transmitter system for end-customer SMS texting, LRS' cloud scripts within LRS Connect automatically remove phone numbers used for SMS alerts every 7 days.
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LRS Connect Transmitter (TX-7470)
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LRS Connect Transmitter may be internet connected to directly SMS text phone numbers without using an LRS wait list application like NetPage Unlimited or On Cue for Restaurants. Only mobile phone numbers may be added without an other associated personal data.
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LRS customer can manage their end-customer data in the LRS Connect Transmitter by:
1. LRS Connect Transmitter holds up to 100 phone records at all times, replacing records as new entries are added above 100. To ensure an end-customer requesting be removed from a customer's LRS Connect Transmitter, the customer may enter 100 new dummy records to ensure the 100-held records in the Transmitter's database is cleared.
If customer has Internet connected their system for SMS texting, LRS' cloud scripts within LRS Connect automatically remove phone numbers used for SMS alerts every 7 days.
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Table Tracker
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Table Tracker iOS application allows for staff members to receive SMS alerts regarding under-performing deliveries.
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LRS customer can manage their staff data in the Table Tracker iOS application by:
1. Locally deleting staff members listed for recieving alerts.
If customer has Internet connected their system for online reporting and SMS texting, LRS' cloud scripts within LRS Connect automatically remove phone numbers used for SMS alerts every 7 days.
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NetPage Unlimited
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NPU allows for collection of cutomer or staff data via standard or custom wait lists. Data may include personal information such as name, phone number, email address, address, office or department or person visited, and purpose of visit.
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LRS customer can manage their end-customer and staff data in the NetPage Unlimited application by:
1. Locally deleting end-customer-specific data in lists.
2. Locally deleting database in NPU local server and replacing with a back-up after requested customer data is removed.
If customer has Internet connected their system for online reporting and SMS texting or emailing service, customer can coordinate with LRS via LRS Support at https://lrsus.com/support to request removal of their end-customer data from the LRS clouds (LRS FrontWeb and LRS Connect). LRS Support will coordinate with customer to remove requested end-customer data. Additionally, LRS automatically manages cloud-stored data by:
1. LRS scripts automatically remove phone numbers and email addresses used within completed wait list sessions every 7 days (no other personal data is stored in the cloud other that phone numbers and/or email addresses to facilitate communications via those channels).
2. LRS updates database back-up to replace with a new back-up every X DAYS.
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On Cue for Restaurants
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On Cue for Restaurants iOS application allows for end-customers to be added to an electronic wait list with the option of being paged or SMS texted to their mobile phone number.
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LRS customer can manage their end-customer data in the On Cue for Restaurants iOS application by:
1. Locally completing end-customer listed on the wait list. All completed records are automatically removed from the iOS application daily during an overnight process.
2. Manually clearing the guest list by using the "Clear Guest List" button at the bottom of the Setting screen. When selected, it will clear the wait list and completed lists, removing all records stored in each.
3. LRS script automatically removes all listed end-customers daily in an overnight updating process.
4. LRS sub-processor, Couchbase, that enables multi-iPad use holds up to 20 records at all times, replacing records as new entries are added above 20. To ensure an end-customer requesting be removed from a customer's On Cue for Restaurants service, the customer may enter 20 new dummy records to ensure the 20-held records in the sub-processor's database is cleared.
If customer has Internet connected their system for SMS texting, LRS' cloud scripts within LRS Connect automatically remove phone numbers used for SMS alerts every 7 days.
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NOTE: LRS customers may contact LRS directly with questions or to validate any processes. Contact LRS Support at https://lrsus.com/support to submit a ticket and request removal of end-customer data from the LRS systems. LRS Support will coordinate with customer to remove requested end-customer data across LRS processing tools and sub-processor vendor tools.