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Guest Sessions - Paging

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Guest Sessions - Paging allows you to simply hand out pagers and track the elapsed time since the session is started until the pager is notified and then the session is cleared. Learn how to enable Guest Sessions.

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Start

Start a pager button. Press the + button at the bottom right of the screen, enter the pager number you'd like to start and add to the queue and a pager button will appear on the screen. Depending on how you set your Panel Preferences, you can also label a pager to associate a pager number with a secondary piece of information like an order number, the guest's name or a space assignment.

 

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Page

Page a pager button. The pager button's outline will change from it's current state to green. Depending on how you set your Panel Preferences, while the pager button's animation is still in progress and you can cancel the page if you pressed the button by mistake or you changed your mind. You have 3 seconds to cancel the page before it's delivered to the pager. To cancel, simply tap the pager button again. Once a pager button has been pressed to page, and not cancelled, the pager button's outline remains in the screen with the border in green indicating that it has been successfully paged.

 

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Clear

Clear a pager button. Once the guest returns their pager and you are ready to successfully end their session, tap the pager button to Clear it. You'll see a green animation with a checkmark and the pager button will disappear, resorting the remaining pager buttons in the queue. 

 

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Remove

Remove a pager button. If you have a guest abandon the queue and would like to end their session as unsuccessful end of their session, tap and hold the pager button to Remove it. You'll see a red animation with an X and the pager button will disappear, resorting the remaining pager buttons in the queue. 

 

Guest Sessions Settings

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Target Notify Time

Set the Target Notify Time that reflects your operational goals. How soon would you like to notify customers after you have handed them a pager? The Target Notify Time determines the color behaviour of the pager buttons on the screen and helps you measure performance against this goal. When a guest session is started, the pager button outline is blue. Once paged, the outline grows green. If not paged first, the pager button outline turns yellow once it reaches 80% of the set Target Notify Time.

 

3 Seconds Delay

The 3 seconds delay allows you to cancel a page if you accidentally press a pager button. When this setting is ON, once you tap a pager button you have upto 3 seconds to tap it again if you change your mind. After the guest session has been started and the pager button is shown on the screen, when the pager button is tapped for the first time, the outline will grow green to indicate a page is being sent. The circle 3 times will be completed 3 times, 1 per second. If t

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Label Pagers

When this setting is ON, 2 fields are shown every time a pager is added, one is to capture the pager number and the other is to capture an additional piece of information useful to you. 

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Timer

When this setting is ON, there is a timer shown at the bottom of each pager button. This timer counts up from the moment the Guest Session is started until the pager is Notified. At this point, the timer resets itself to indicate how long has it been the pager was notified.

 

 

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